Newark airport self-service kiosk asks for 18% tip. ‘Who am I tipping?’
As AI and self-service automation reshapes almost every industry, content creator Dr. Clay Moss recently learned that the nation's polarizing tipping culture remains. Moss, a licensed doctor specializing in metabolic health, posted a video Oct. 16 showing himself purchasing a bottle of water for $6.49 at a self-service CIBO Express store in Terminal C at Newark Liberty International Airport. In the viral video, Moss points out that the store placed an automatic 18% tip — costing an additional $1.17 — which he quickly removed. Several social media users agreed with Moss' sentiment that the nation's tipping culture is out of control. "Tip culture has gotten out of hand…," one user commented on Moss' video via Instagram. Another user commented on Instagram, "You pay a lot of money for food and beverages, so where does all that money go if you don't pay your employees?" Some users even…
